Shipping Policy


  • BERRN Consulting Ltd / provides Ground Shipping via UPS, CanadaPost, Purolator and FedEx
  • UPS, Fed EX and Canada Post are the preferred shippers of BERRN Consulting Ltd /
  • We make a best effort to ship all in stock orders within 48 - 72 hours. (Unless delivery time otherwise indicated) Shipment tracking information will be sent at time of shipment.
  • All shipping charges are calculated based on the weight of the product(s) that are ordered and the destination Postal Code. Rates are calculated live by using the shipping company rate calculator.
  • Please contact us at 1-877-233-8288 ext. 7 for Expedited Shipping Service. Additional charges will apply.

As experienced leaders in the emergency management field, we pride ourselves in delivering industry-leading quality and service. Please call us immediately at 1-877-233-8288 ext. 7 if BERRN Consulting Ltd / makes an error with your order or you receive damaged or defective merchandise. If you're not satisfied with the items you receive, we're pleased to offer our...


  1. You may receive a refund or credit on most items within 15 days of delivery. Items must be unopened, in their original packaging. AEDs must be in their original unopened packaging. All returned items must be in new condition. Please call us at 1-877-233-8288 ext. 7 to obtain a Returned Merchandise Authorization (RMA) number prior to returning any merchandise. Please clearly write your RMA number on the shipping label of returned items. Items returned to us without an RMA will incur a 15% restocking fee. Returns beyond 15 days will not be accepted.
  2. All items purchased from BERRN Consulting Ltd / may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, books, software, videos, CDs, and DVDs. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or other AED accessories in opened or non-resalable condition will be deducted from the refund.
  3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we highly recommend that you ship returned items as 'Insured' using a reputable carrier who will issue a tracking number for the shipment. BERRN Consulting Ltd / is not responsible for customer returns that are lost or damaged during shipping.
  4. Items not purchased from BERRN Consulting Ltd / may not be returned to BERRN Consulting Ltd /

Warranty Service

All automated external defibrillators (AEDs) sold by BERRN Consulting Ltd / include a minimum of a 5-year manufacturer's warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Product Support and Inquiries
1-877-233-8288 ext. 7

AED Technical Support Numbers

Cardiac Science



Philips Healthcare


ZOLL Medical